Energy theft, vandalism curse of electricity distribution ― ANED

The Association of Nigerian Electricity Distributors (ANED) has called for an end to the threat of energy theft and vandalism as they affect the performance of distribution companies and the amount of energy distributed to electricity consumers.

The Executive Director, Research and Advocacy, ANED, Sunday Oduntan, made the call during an interaction session with electricity consumers within the network of Ibadan Electricity Distribution Company (IBEDC) on Thursday, September 15, 2022 at Jogor Event Centre, Liberty Road, Ibadan.

The session, themed “Building Consumer Awareness and Strengthening Electricity Distribution Company Customer Service,” is supported by the MacArthur Foundation.

Oduntan claimed energy theft and property vandalism could be tackled through community-DisCo collaboration. He called on communities to guard their properties against vandals and to report energy theft through a bypass to DisCos.

He said: “The amount of energy stolen in this country is so great that it has affected our ability to deliver service. I told the customers here that transformers in a community are not placed in the bush or around the corner. People need to secure their transformers to enable us to provide the service they need.

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“The way forward is more collaboration and collaboration between the service providers and the communities and more communication. Sometimes there is a disconnection in terms of consciousness. We need to let our customers know what we do and what we need to do.

“Power supply has improved across the country in recent weeks, but we’re not there yet; we are not where we need to be.”

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He noted that electricity consumers should move away from the idea that power supply is a social service that must be provided by the government, while adding that the electricity sector should be treated like any other business that incurs costs and needs money to run effectively. .

During a presentation on metering, Sodiq Raheed, a metering engineer, noted that by introducing prepaid meters, IBEDC aims to remove the challenge consumers face due to estimated billing.

Rasheed said this informed the introduction of the National Mass Metering Program (NMMP) and when this became insufficient to meet demand, the Meter Asset Providers Scheme (MAPS) was launched to enable customers to get prepaid meters within 24 hours. to get.

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IBEDC’s head of customer service, Funmilayo Adeshoga, who was represented by IBEDC’s assistant manager of customer service, Olukemi Olaleye, said the company’s customer service team was standing by to deal with all customer complaints.

“Your feedback to us is a complaint and a complaint is a good thing as it would give us an idea of ​​where we are lagging behind and how we can brace ourselves. For IBEDC, we have different channels to file complaints,” said Olaleye.

In her opening address, Angela Olanrewaju, Head, Branding and Corporate Communications, IBEDC, said the session was organized to feel the pulse of customers and communicate the company’s service efforts.

Regional Head, Ibadan, IBEDC, Olumide Akinmusire, while speaking about “IBEDC’s efforts to improve service delivery and new initiatives,” noted that the company is improving its services by establishing a customer service desk in all its service centers, a 12-hour operational call center, whistleblower scheme and multiple payment channels.

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Other presentations were given by Regional Head, Oyo, IBEDC, Gboyega Agunlejika on “How to Identify Your Tariff Band as a Customer” and Regulatory Standard Officer, IBEDC, Ayodeji Ajayi on “Community Related Issues, Procedures for Connecting Communities to the National Network, ‘ among other things.

Also present at the interactive session were the Baale of Olomiland, Baale (Dr) SO Oyewale; Regulatory Manager, ANED, Adetunji Adeyeye; James Oguntoyinbo, an electrical contractor; including community leaders.

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